Shipping is from the United Kingdom, using tracking and insurance. Each individual item will state the time I need to make or dispatch your item. This can sometimes happen sooner than stated, and if it ever takes longer I will inform you with an advised date for dispatch. If you require urgent shipping or a quicker turnaround time, please message me as in most cases I would be able to accommodate an urgent order. Please note in these cases extra charges may apply. 

Customs and import taxes: buyers are responsible for any customs and import taxes that may apply. I can not be responsible for delays and additional costs due to customs.

FloffyTops reserves the right to cancel any order, should this happen and circumstances warrant a cancellation, we will endeavour to make contact with the customer within 24 hours of receiving an order. This will mainly be in situations where shipping with normal postal services are not possible or will result in severe delays, and either extra shipping charges are needed or if the customer would rather not pay for extra shipping (for example use of a courier) then the order will be cancelled.